Microsoft's LiveMeeting software for desktop support. I just recently had seen Microsoft collaboration/conferencing software in action for a real remote support session. The software is excellent and I recommend it for anyone who is looking for a remote support and conferencing product. It's not only an application for conferencing and collaboration but also has a remote desktop feature for online screen-sharing remote desktop control

It allows two way application sharing or desktop sharing. It also has an option to display the full desktop of the remote computer. The user interface is as technologically up to date as any software could be.
It's a feature application and solution for remote support on the web but it can get pricey. Another of my favorite features is the logging of remote control support sessions with remote computers connected over the web. Logging desktop remote control support software session may not seem all that important but there are times the log can be useful.

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