PC Remote Control on The Web for remote access support and remote desktop control.
There are some differences between different flavors of remote access and remote control software for support. Microsoft's live meeting purchase was one the best things Microsoft could have done to improve the product and to improve efficiency of their own support efforts. They too have a large number of support representatives and need to access desktop remotely to provide off-site support to customers and clients.
Web based remote desktop control through remote access and remote control. Keyboard and screen is not ll you need . You need a web based remote desktop access solution that will give your tech fast remote access to computer desktops and service with out a high price tag.
More support linls and topical sources:
Connect to 2003 Server Console Using RDP
http://www.bloglines.com/blog/Puppet/2007_7
Exchange Server 2003 Installation Checklist - List of what to do.
http://www.bloglines.com/blog/Puppet/2007_9
DST Update '07- a faint memory
http://www.bloglines.com/blog/Puppet/2007_5
Certance Ultruim LTO 2
http://www.bloglines.com/blog/Puppet/2007_5
Remote access is not enough.
http://www.bloglines.com/blog/Puppet/2006_5